Appointment Confirmed

Please leave space for our van as close to the entrance as possible, ideally on your driveway, so we can unload our equipment. If parking or access is restricted, please let us know before your appointment so we can plan ahead.

Before we arrive, please remove furniture and fragile items from the areas you would like us to work on, as we are not insured to move furniture. These areas need to remain clear throughout the service. Our process involves several stages across the same floor area. This means furniture cannot be moved from one side of the room to the other during the work, even if you’re happy to move it yourself.

If you prefer to leave some furniture in place, that’s absolutely fine. We’ll work around it, but it must stay in its original position throughout the service. The floor underneath cannot be cleaned or restored.

Before we leave, we’ll let you know when furniture can be returned, allowing sufficient time for any sealer to cure.

Thank you for helping us get everything ready for your floor.

If clearing the entire area at once is difficult, we may be able to split the work over consecutive days so you can move furniture from one area to another between visits.

With this arrangement, each area effectively becomes a separate job. We need to complete the full cleaning or restoration process in one area before starting the next, rather than carrying out each stage across the whole floor together.

Working this way means repeating the setup, equipment changes and clean-up for each area. This increases the overall time and labour involved in the job, so an additional charge applies.

Please arrange this with us before your appointment. We’ll assess the layout, confirm the additional cost and schedule the work over consecutive days.

Please arrange payment by cash or credit / debit card when the work is completed before we leave, if you won’t be present when we finish, please arrange payment with us before your appointment.

Payment is due within seven days of the invoice date.
If your business requires an invoice to be sent to a specific accounts contact, please provide these details before work begins so payment can be processed on time.

Please read our Terms & Conditions before your appointment. They explain what’s included in our service and the terms that apply to your booking.

If you have any questions, please get in touch before we arrive.

Enjoy the same great service again without having to pay one lump sum for your next visit. Spread the cost across 12 or 18 monthly payments and receive a discount on your next service.

Choose a return visit in 12 months with 10% off, spread over 12 monthly payments, or in 18 months with 5% off, spread over 18 monthly payments.

If you’d like to join, please contact us within seven days of your completed service. We’ll explain the options and confirm your monthly payments before you sign up.

For commercial properties, more frequent visits can be arranged to suit your floors and foot traffic.

By accepting a booking of our services you constitute an acceptance our terms and conditions.
Click here to read our full terms and conditions.